Privacy Policy

Unique Fireproofing ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and business contacts. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Request a free estimate or quote through our website, phone, or email
• Fill out our contact form or free quote form
• Use our insulation cost calculator
• Enter into a service contract with us
• Subscribe to our newsletter or communications
• Leave a review or testimonial

The types of personal information we may collect include:

• Contact information: name, email address, phone number, mailing address
• Property information: property address, property type, square footage, project details
• Service information: type of service requested, project timeline, budget range
• Communication records: emails, phone call notes, form submissions
• Payment information: billing address, payment method details (processed securely through third-party payment processors)

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide quotes for fireproofing and insulation services
• To schedule and perform services at your property
• To communicate with you about your project, including updates and follow-ups
• To process payments and manage your account
• To send you relevant information about our services, rebate programs, and seasonal offers (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and regulatory requirements
• To assist with rebate applications (e.g., Home Renovation Savings Program, Canada Greener Homes Loan)

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Service partners: suppliers and subcontractors who assist in delivering our services, bound by confidentiality agreements
• Government agencies: for permit applications, building code compliance inspections, and rebate program administration (Enbridge Gas, Save on Energy, NRCan)
• Payment processors: to securely process your payments
• Legal authorities: when required by law, court order, or to protect our legal rights
• Professional advisors: accountants, lawyers, and insurers as necessary for business operations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption on our website
• Restricted access to personal information on a need-to-know basis
• Secure storage of physical documents in locked facilities
• Regular review of our security practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Withdrawal of consent: Withdraw your consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Ensure the website functions properly
• Analyze website traffic and usage patterns (via Google Analytics)
• Remember your preferences and form inputs

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. Google Analytics data is anonymized and used solely to improve our website and marketing effectiveness.

7. Third-Party Services

Our website may contain links to third-party websites (e.g., Enbridge Gas, NRCan, HomeStars, BBB). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service records and warranty information are retained for the duration of any applicable warranty period (up to 25 years for thermal performance warranties). Contact inquiries that do not result in a service contract are retained for up to 2 years.

9. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.